Frequently Asked Questions
Find answers to common questions about PHA programs, applications, waitlists, and services. Use the categories below or search to find what you need.
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What is considered an emergency maintenance issue?
Emergency maintenance issues are problems that pose an immediate threat to health, safety, or property. Examples include:
- No heat (when outside temperature is below 50°F)
- No water or major water leak/flooding
- Gas leak or smell of gas
- Electrical hazard (sparking outlets, exposed wires, power outage in your unit)
- Sewage backup
- Lock-out (after hours only)
- Broken windows or doors that cannot be secured
For life-threatening emergencies, call 911 first.
Who to call after hours
If you have a maintenance emergency after hours, on weekends, or on holidays, call the emergency maintenance line at (309) 213-2418. This line is available 24/7 for urgent issues that cannot wait until the next business day.
For non-emergency maintenance requests during business hours, visit our Maintenance page or call the main office at (309) 676-8736.
What is emergency maintenance and who do I call after hours?
Emergency maintenance includes situations that pose an immediate threat to life, health, or property. Examples include:
- Gas leaks or the smell of gas
- Fire or smoke
- No heat in freezing weather
- Flooding or major water leaks
- Electrical hazards
- Sewage backup
- No working toilet (if only one in the unit)
Who to Call After Hours
For emergency maintenance after hours, call (309) 213-2418. This line is available 24 hours a day, 7 days a week for true emergencies only.
For life-threatening emergencies, always call 911 first.
Non-Emergency Maintenance
For non-emergency maintenance requests during regular business hours, visit the maintenance request page or call PHA at (309) 676-8736.