Frequently Asked Questions
Find answers to common questions about PHA programs, applications, waitlists, and services. Use the categories below or search to find what you need.
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How do I pay rent or check my account balance?
Current PHA residents can pay rent and check their account balance through the Tenant Portal.
Tenant Portal
Use the Tenant Portal to:
- View your current balance
- Make a rent payment online
- Review your payment history
This portal is hosted by a third-party provider and will open in a new window. You will need your login credentials to access your account.
Other payment options:
Contact PHA at (309) 676-8736 or visit the office at 100 S. Richard Pryor Place, Peoria, IL 61605 to ask about additional payment methods (money order, check, or in-person payment).
Questions about your balance?
If you have questions about charges, credits, or your payment due date, contact your property manager or call the main office. Visit our Residents Rent page for more details about rent policies and assistance.
What is emergency maintenance and who do I call after hours?
Emergency maintenance includes situations that pose an immediate threat to life, health, or property. Examples include:
- Gas leaks or the smell of gas
- Fire or smoke
- No heat in freezing weather
- Flooding or major water leaks
- Electrical hazards
- Sewage backup
- No working toilet (if only one in the unit)
Who to Call After Hours
For emergency maintenance after hours, call (309) 213-2418. This line is available 24 hours a day, 7 days a week for true emergencies only.
For life-threatening emergencies, always call 911 first.
Non-Emergency Maintenance
For non-emergency maintenance requests during regular business hours, visit the maintenance request page or call PHA at (309) 676-8736.