Frequently Asked Questions

Emergency maintenance issues are problems that pose an immediate threat to health, safety, or property. Examples include:

• No heat (when outside temperature is below 50°F)
• No water or major water leak/flooding
• Gas leak or smell of gas
• Electrical hazard (sparking outlets, exposed wires, power outage in your unit)
• Sewage backup
• Lock-out (after hours only)
• Broken windows or doors that cannot be secured

For life-threatening emergencies, call 911 first.

Who to call after hours

If you have a maintenance emergency after hours, on weekends, or on holidays, call the emergency maintenance line at (309) 213-2418. This line is available 24/7 for urgent issues that cannot wait until the next business day.

For non-emergency maintenance requests during business hours, visit our Maintenance page or call the main office at (309) 676-8736.

Both programs help low-income families afford safe housing, but they work differently:

Public Housing

• You live in a housing development owned and managed by the Peoria Housing Authority (PHA).
• PHA sets your rent based on your income (generally 30% of adjusted income).
• Maintenance and property management are handled by PHA staff.
• Learn more on our Public Housing program page.

Housing Choice Voucher (HCV / Section 8)

• You find your own rental home in the private market with a participating landlord.
• PHA pays a portion of your rent directly to the landlord; you pay the remainder.
• The unit must pass a housing quality inspection before you can move in.
• Learn more on our Housing Choice Voucher program page.

Which program is right for you?

Both programs have income eligibility requirements and waitlists that may be open or closed at different times. If you're not sure which program fits your situation, visit our Apply page for guidance or call us at (309) 676-8736.

Peoria Housing Authority (PHA) offers two main housing assistance programs:

Public Housing — Affordable rental housing owned and operated by PHA in developments throughout Peoria County. Rent is based on your income.

Housing Choice Voucher (Section 8) — A rental assistance program where you find your own housing in the private market, and PHA pays a portion of your rent directly to the landlord.

Both programs have income eligibility requirements and may have waitlists. Visit the Apply page to learn how to apply, or call (309) 676-8736 with questions.